Polycom ip phone updating initial configuration

All of the above links identify the correct steps but take the following adjustments into consideration if they are failing you.1) I had to use CAPITAL letters for the character portions of the Firmware reset password even though all articles say to use lower case.If it's an F for example, there will be no feedback that you've switched from d, to e, to f, just know that you have to hit it 3 times.I bought 2 Polycom IP 5000s on e Bay for quite cheap but they were both bricked by the previous owner's phone provider. For the 3.x phones, when you first power up the device, you need to press the "About" button.I ran into a similar problem with some Polycom sets but it was much more gruesome because all of the authoritative details on the web didn't work.We had three Soundpoint IP 550s, one Soundpoint IP 331 and one Sound Station IP 5000.I just want to contribute that this line right here "BUT DON'T LET GO", enlightened the hell out of me.

It was also important to clear the previous login name and password.Unfortunately I banged my head against a wall for almost 2 days because of this. I have tried exactly what you suggested, with no luck. However I am running into issues I cannot figure it out.After it finishes resetting configuration, you'll be able to use the default password of 456 again. You can access the device on your network by accessing it's IP address in the browser and a username/password combination of Polycom/456. Once the enter password screen pops up, I have tried using the mac address..will accept it..once I then go to try and use 456, it tells me that I have entered the wrong password. I'm typing in the MAC address as described, but it keeps saying Sorry, please try again.For the other IP 5000 that was already at firmware 4.x, it was necessary to interrupt the boot sequence by holding down 1 3 5 7 and then enter the MAC address again in all capitals.(At that point the password is reset to 4 5 6 but you don't need it) You can then configure the network parameters like use DHCP, Vo IP config server, etc. Again it is important to clear the login name and password too.

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